What is Support plan?

Included in every ReadySpace Cloud subscription are standard support services. This is because we want to keep the prices our cloud services as low as possible for experts who knows how to use them. Standard support include unlimited subscriptions and billing management, and access to our ReadySpace Knowledge base, and ReadySpace Community resources to help troubleshoot issues.

For customers that require a higher level of support, there are 4 paid support plans available. Each option builds on the previous plan’s capabilities, enabling you to pick the plan that best meets your needs.

Prices Start from


  • 24×7
  • Break-fix
  • Fast Response

Standard Support

Support plan comes standard in all services we offer. It is suitable for individuals or companies that have existing in-house skillsets required to configure the service to a production stage. It covers mainly billing and subscription support; online self-help.

Developer Support

Support plan for Developer offers a great option for individuals, small independent developers, Independent Software Vendors (ISVs) and System Integrators (SIs) who want to grow their business by focusing on innovation instead of infrastructure. Included within this plan are all the features of basic support services along with unlimited 24×7 break/fix technical support through online submission, and a within 8 hours maximum initial response time for service incidents, and assistance with third-party technologies running on ReadySpace Cloud.

Business Support

Support plan for Business empowers small and midsize businesses to resolve issues by providing technical support for all incidents. Included within this plan are all the features of the Support plan for Developer along with the added value of callback phone support (up to three times a month) and a within 4 hours maximum initial response time for high-severity incidents.

Corporate Support

Support plan for mid-size to large companies with a substantial business critical utilization of ReadySpace Cloud. Included in this plan are all the features of Business Support. The fastest initial response of one hour or less for high-severity support requests. Escalation management for priority issues. Technical Manager provides account management from a pooled set of resources.

Enterprise Support

Support plan for large or global enterprises with strategic and business-critical dependence on ReadySpace Cloud Platform. Included in this plan are all the features of Managed Support. Complete security coverage for Cloud Services. Support available for security compliance and audits. Dedicated Technical Manager is assigned to account.

Support plan pricing

Choose the support plan that best matches your needs.

No matter how you use the cloud, our support plans provide you with the best available expertise to increase your productivity, reduce your business costs, and accelerate your application development.

Support FeaturesStandardDeveloperBusinessCorporateEnterprise
Suitable for:Billing and subscription support; online self-helpTrial and non-production environmentsProduction workload environmentsBusiness-critical dependenceSubstantial dependence with compliance
Monthly CostIncluded with your subscriptionHK$400HK$1,600HK$4,800HK$9,600
Product supportAll in Cloud CatalogSelected ServicesSelected ServicesSelected ServicesSelected Services
Subscription and Billing Management
Access to Control Panel
Service Level Agreement
Access to Community Forums
Access via SSHcPanel, Plesk and 3CXcPanel, Plesk and 3CXcPanel, Plesk and 3CXcPanel, Plesk and 3CXcPanel, Plesk and 3CX
3rd Party technology assistance
24×7 Break/fix technical support
Max initial response time8 hours4 hours2 hours2 hours
Hardware Replacement time24 hours4 hours3 hours2 hours2 hours
Callback phone support
Technical ManagerPooled account managementAssigned account management
Proactive Management
Security Management
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