Radical Support Service Plans

	Basic	Pro-Active™
Service Price	Included for all services	Contact us for info!
Business Hours 8 x 5
Online Live Chat Request	Unmetered	Unmetered
Online Knowledge Base
E-mail Request
Phone Based Request
SKYPE™ Based Request
After Business Hrs E-mail Support
Priority 24 x 7
Priority E-mail Request with PIN	-
Priority Phone Based request with PIN	-
Priority SKYPE™ Based Request with PIN	-
Response Time
Within 24 hours response
Within 4 hours response	-
Monitoring and Checks
Service Availability
PING, HTTP, SMTP, POP
SSHd, MySQLd
Failure Warning
Overall Server Load	-
Harddisk Space	-
Partition Space for Linux OS	-
/swap and /var	-
CPU Usage	-
RAM Usage	-
Information and Events Analyzing	-
Utilization and Performance Evaluation
Specific additional monitoring request	-
Customised daily checklist request	-
Security Services
Basic Security
Advance Security	Optional
Others
Unlimited incidents
Response to Monitoring Alerts	Optional
Editing of services configuration	Optional
Updates of services	Optional

Professional Services

ReadySpace Professional Services are provided based on ad-hoc basis. Quotation and scope of project will be specified clearly included fixed hours estimated to complete before job commencement.

1. System Installation - Setup, Script compilation, Implementation, Provisioning, Major upgrades.
2. System Restoration
   - Disaster recovery, Backup restoration, Data recovery, Re-creation
3. System Migration
   - System shifting, Server change, re-deployment
4. Optional items in Basic Plan
   - Applicable to all services that are not supported by Basic Plan
5. SCOPE Report
   - System Check, Optimization and Performance Evaluation

For Service Order, Enquires or Special Requirements on Radical Support, please call sales department at +852 3568 3372 or email sales@readyspace.com.hk.