IT Management Server is a remote monitoring and management platform deployed by businesses globally for managing IT assets and its availability. It includes configurable Web-based dashboard management with multiple devices, operating systems, applications and services.
Key Features
- Broad Protocol and Operating System Monitoring and Management Support Scalability
• Cost-effectively support small networks, large networks and everything in between.
- Monitoring Flexibility
• Agent-based and agentless (probes) functionality to ensure cost-effective monitoring.
- Powerful PC and Server Management Features
• Powerful remote management
Five Core Functions
- Monitoring
• Agent and agentless monitoring for Windows 2000/XP/2003/Vista, Red Hat® Linux ES 4.0, Novell® 6.5, Mac OS® X 10.4 and SNMP-enabled devices.
• Granular troubleshooting information - covers seven PC operational states.
• Remotely monitor and manage PCs equipped with Intel® vPro™ technology.
- Management
• Core Management includes remote control, patch management, automatic software distribution, script execution and asset and license management.
• Remote Support Management is a component that facilitates real-time remote PC and server support. It provide access to more than 45 distinct capabilities to control, manage and gather information from remote computers.
• Remote Environment Management is a component that enables you to create, manage and enforce standard configurations for PCs across all of your users from a single management console.
- Notification
• Rules-based notification engine allows for automatic issue escalation to ensure incidents are dealt with in a timely, effective manner. This ensures that technicians are focused on priority issues while false positives are minimized and false negatives are not overlooked.
- Reporting
• Web-based reporting capabilities to support critical functions, identifying system changes and troubleshooting.
• Key reports include Executive Summary, Service Metrics, System Audit, Raw Data, Detailed Status and Update Installation Status.
- Interoperability
• Monitoring third-party tool and, in the event of a failure or warning, notifying the technician.
• Reporting on exceptions, status or usage information from the tool.